Shipping policy

This Shipping Policy applies to orders placed on solezaa.com.

Shipping destinations

We currently ship only to addresses within the United States.

Shipping cost

Standard shipping is free on orders shipped within the United States. The shipping options and costs available for your order are shown at checkout before you complete your purchase.

Processing time

Orders are processed within 1–3 business days. Business days are Monday through Friday, excluding US federal holidays. Orders placed on a weekend or holiday begin processing on the next business day.

Delivery time

Standard delivery typically takes 7–12 business days after your order ships. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, peak seasons or other events outside our control.

Order tracking

When your order ships, we will send a shipping confirmation email with tracking information when it is available. If your order contains multiple items, they may ship in separate packages.

Shipping address

You are responsible for providing a complete and accurate shipping address. If you need to correct your address, contact us at support@solezaa.com as soon as possible. We can update an address only before the order ships.

Delayed, lost or damaged shipments

If your order has not arrived within the estimated delivery window, tracking shows it as delivered but you have not received it, or it arrives damaged, contact us at support@solezaa.com with your order number. We will review the issue and work with you on a resolution.

Contact

Solezaa
171 Walden Ave, Buffalo, NY 14211, United States
Email: support@solezaa.com
Phone: (607) 698-0983