Refund policy

This Refund Policy applies to orders placed on solezaa.com.

Return window

You may request a return within 30 days of the date your order was delivered.

Eligibility

To be eligible for a return, items must be unused, unworn and in their original condition. Shoes must be free of marks, odors and outdoor wear. Items that do not meet these conditions may be refused or may not be eligible for a refund.

How to start a return

To start a return, email support@solezaa.com with your order number and the item(s) you wish to return. We will reply with return instructions and the return address. Items sent back without first contacting us may not be accepted.

Return shipping

Customers are responsible for the cost of return shipping. Return shipping costs are not refundable. We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.

Refunds

After we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may require additional time to post the refund to your account.

Exchanges

To receive a different size or color, return the original item for a refund and place a new order.

Damaged, defective or incorrect items

If you receive an item that is damaged, defective or not what you ordered, contact us at support@solezaa.com as soon as possible with your order number and photos of the item and packaging so we can review and resolve the issue.

Contact

Solezaa
171 Walden Ave, Buffalo, NY 14211, United States
Email: support@solezaa.com
Phone: (607) 698-0983