If something isn’t right, you can return eligible items within 30 days of delivery.
Returns at a glance
| Item | Details |
|---|---|
| Return window | 30 days from the date of delivery |
| Item condition | Unused, unworn and in original condition |
| Return shipping | Paid by the customer |
| Refund method | Original payment method |
| Refund processing | 5–10 business days after we receive and inspect your return |
How to start a return
- Email support@solezaa.com within 30 days of delivery with your order number and the item(s) you’d like to return.
- We’ll reply with return instructions and the return address. Please don’t send items back without contacting us first, as returns sent without instructions may not be processed.
- Pack the item(s) securely in the original packaging if possible and ship them using a trackable shipping method.
Condition requirements
To be eligible, shoes must be unused and unworn, free of marks, odors or outdoor wear, and in their original condition. We recommend trying shoes on indoors on a clean surface. Items that don’t meet these requirements may not be eligible for a refund.
Refunds
Once we receive and inspect your return, we’ll let you know whether it has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. Return shipping costs are the customer’s responsibility and are not refunded.
Need a different size?
To get a different size or color, return the original item for a refund and place a new order for the item you want. Check our Size Guide before ordering.
Damaged, defective or incorrect items
If your order arrives damaged, defective or different from what you ordered, contact us at support@solezaa.com as soon as possible with your order number and photos of the item and packaging so we can review and resolve the issue.
For full details, read our Refund Policy.