Orders & shipping
Where do you ship?
We currently ship to addresses within the United States.
How much does shipping cost?
Standard shipping is free on orders shipped within the United States.
How long will my order take to arrive?
Orders are processed within 1–3 business days. Once shipped, standard delivery typically takes 7–12 business days. See Shipping Information for details.
How can I track my order?
When your order ships, we’ll email you a shipping confirmation with tracking information when it is available. If you have questions about your shipment, email support@solezaa.com with your order number.
Can I change or cancel my order?
Contact us as soon as possible at support@solezaa.com. We can make changes or cancel only if the order has not yet shipped.
Will my items arrive in one package?
Not always. If your order contains more than one item, items may arrive in separate packages.
Returns & refunds
What is your return policy?
You can return eligible items within 30 days of delivery. Items must be unused, unworn and in their original condition. See Returns & Refunds.
Who pays for return shipping?
Return shipping costs are paid by the customer.
When will I receive my refund?
Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect your return. Your bank may need additional time to post it.
Do you offer exchanges?
To get a different size or color, return the original item for a refund and place a new order.
Sizing
How do I find my size?
Use our Size Guide and check the size details on each product page, since fit can vary between styles. If you’re between sizes, we generally suggest the larger size.
Payments
What payment methods do you accept?
The available payment methods are shown at checkout. See Payment Information.
Is checkout secure?
Yes. Payments are processed through Shopify’s encrypted, PCI DSS–compliant checkout. We do not store your full card number.
Contact
How can I contact Solezaa?
Email support@solezaa.com, call (607) 698-0983, or use our contact form.